Scheduling for spas and massage studios: rooms, beds and turnover time

Short answer: Spas and massage studios should schedule by both therapist and room or bed, add cleanup time automatically between clients, collect intake forms before the first visit, and track multi-visit packages. That prevents double-booked rooms and back-to-back burnout.

Book by therapist and room

A couples massage needs a two-bed room and two therapists. A facial may need a room with specific equipment. The calendar should check both the person and the room before accepting a booking.

Cleanup time

Add 10 to 15 minutes after each service to change linens, reset the room and give therapists a breather. When it's automatic, the front desk can't accidentally book clients back to back.

Intake forms before the first visit

• Contact details.
• Health conditions and allergies.
• Areas to avoid and preferred pressure.

Send the form by text before the appointment so clients fill it out at home, not on paper at the desk.

Packages and memberships

For example, a 5-massage package or a monthly membership. Your software should track sessions used and remaining, and remind clients when a package is running low.

Retail and add-ons

Hot stones, aromatherapy and masks are easy add-ons. Offer them at booking or at the desk, on the same ticket.

Tips and commission

Clients choose a tip on the terminal, and it goes to the right therapist. Read how to set up tipping on the terminal.

Kashela offers online booking by service and staff member, reminders, card-terminal checkout and payroll. See salon pricing.