Self check-in tablets for salons: benefits, setup and what to ask clients
Why service businesses use a self check-in tablet: lighter front desk, better client data, automatic loyalty points and an accurate waiting list.
Short answer: A check-in tablet lets clients enter their phone number when they arrive. You get an accurate waiting list, contact details to bring them back, and automatic loyalty points. The front desk gets breathing room during rush hours, and clients don't stand in line just to give their name.
Main benefits
- Accurate waiting list: first come, first served, no arguments.
- Client data: phone numbers for reminders, promotions and come-back messages.
- Loyalty points: clients see their points at check-in, a reason to return.
- Lighter front desk: staff focus on checkout and greeting.
What to ask clients
- Phone number (returning clients are recognized instantly).
- Name (new clients only).
- Desired service, if you route turns by service.
- Text message consent, in plain words.
Don't ask too much. Every extra question makes some people give up.
Where to place it
- Right at the entrance, before the desk.
- On a sturdy stand, locked if needed.
- Always plugged in, locked into one app.
Protect client privacy
The check-in screen should never show other clients or full phone numbers. A returning client enters their number and sees only a greeting and their points.
Kashela includes a check-in tablet with loyalty points; checked-in clients flow straight into the waiting list and turn tracker. Read how to build a loyalty program that works.
Frequently asked questions
What hardware does a check-in tablet need?
An ordinary tablet and a sturdy stand at the entrance. No special device required.
What should clients enter at check-in?
Keep it short: phone number, name, desired service, and whether they want text messages. Shorter means more people finish.
Can older clients use it?
Yes, with large text, few steps and a staff member helping the first time. Next visit they just enter their phone number.